Posted: Tuesday, January 2, 2018 9:10 AM
Job Description Custom Computer Specialists, Inc. is looking for a Deskside Support Technician to join our team! OVERVIEW This person is primarily responsible for providing desk side support to client end users. This may entail desk side diagnosis and repair as well as Level I / II support. This person should have experience providing technical support for basic computing issues. RESPONSIBILITIES Provide hands-on and/or telephone technical support to client end users Provide resolution and assistance to Windows 7x problems Network access troubleshooting and repair Hardware and software support for Windows and Smartphones/blackberries Diagnosis and removal of malware (viruses, spyware, etc) Enter, retrieve, forward, edit, and close service tickets using client ticketing systems Provide resolution and assistance to standard supported applications: Lotus Notes, MS Office, Netscape, Internet Explorer, Antivirus and other supported proprietary applications and systems Document and assign call tickets to related IT groups for further support Install and repair faulty or damaged operating system software Create and file paperwork in reference to software repair and recovery QUALIFICATIONS A+ certification (preferred) Dell and/or HP certified (a plus) 1-2 years experience in hardware and software support Proficient with Microsoft Office Applications Excellent customer service skills Excellent verbal and written communication skills Skilled with organization, decision making and time management Ability to work independently and as part of a team Strong knowledge of Windows operating systems Ability to troubleshoot hardware and software problems Knowledgeable on software installations Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast now celebrating 36+ years in business! We continue to successfully provide network integration, technical personnel, support services, products solutions, and consulting, to our valued clients in the northeast. Our focus is simple our goal is to make technology easy and to help our clients use it as effectively as possible. Custom Computer Specialists Offers: Competitive salaries Comprehensive benefits including: Medical and dental plans Company Paid Vision and Short and long term disability plans Flexible spending programs including Healthcare, Dependent Care, Transit and Parking 401K with employer match Tuition reimbursement Onsite Fitness Center (or gym membership reimbursement for client based employees) Company paid life Insurance Paid holidays and vacation Technical certification gift card rewards program Custom provides a unique corporate culture that is challenging and encourages career development! Apply Here: ?org=CUSTOMONLINE &cws=1&rid=1732 Custom Computer Specialists is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic. Company Description Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast now celebrating 38+ years in business! We continue to successfully provide network integration, technical personnel, support services, products solutions, and consulting, to our valued clients in the northeast. Our focus is simple our goal is to make technology easy and to help our clients use it as effectively as possible.
• Location: Mineola, Queens
• Post ID: 152979082 queens