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Posted: Thursday, December 28, 2017 11:09 AM

Position Title: Citrix Engineer/ Systems Engineer Position SummaryThe Systems Engineer maintains the integrity of the JetBlue Airways Citrix server environment and Hyper-Converged infrastructure solution. The Engineer should have a minimum of five plus years of experience implementing, supporting, and serving in a technology architect role for a XenApp and/or XenDesktop environment as well as additional administrative experience with related technologies such as application and profile management solutions. The ideal candidate will have served in such a capacity at two or more environments and in at least one environment of over 1,200 concurrent users. The Systems Engineer excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Fun, and Passion.Essential ResponsibilitiesUnderstand and apply industry best practices to support the future growth of the Citrix XenApp/XenDesktop and Hypervisor environmentsAnalyze and forecast modifications to the XenApp/XenDesktop and Hyper-Converged infrastructure environmentPerform advanced issue analysis and resolutionPerform maintenance and environment upgradesManage the enterprise Citrix environmentOversee and lead administrative tasks at the Tier-1 and Tier-2 level as an SMECreate knowledge base articles and issue resolution scripts to address Tier-1 and Tier-2 requests Manage Hyper-Converged infrastructure, virtual host, and storage infrastructure related to the Citrix environmentReview periodic reports of server health, resource utilization, user experience, platform performanceReview vendor knowledge base articles and newly released updatesReview change control requests that impact the Citrix environmentPerform policy-level changes and make Group Policy updatesPerform advanced server and infrastructure maintenanceProvide technical leadership for infrastructure projectsReview knowledge base articles and issue resolution scripts for accuracy, compliance, and feasibilityLead design updates and architecture revisionsTroubleshoot and resolve high severity issues and service outagesOversee technology integration workflowsReview periodic reports of server health, resource usage, user experience, and overall environment performance to determine next steps and upgrade pathsPerform problem analysisEnsure technical specifications meet business needsCreate and maintain documentation as per JetBlue policy and regulatory standardsEstablish and maintain a high level of morale and clear focus in an environment of aggressive growth and environmental changeContribute to the ongoing evolution of best IT practices within CitrixOther duties as assignedMinimum Experience and QualificationsBachelor's degree in related discipline and/or demonstrated capability to perform job responsibilities through previous experience and educationSeven (7) years' experience in IT; minimum of five (5) years as a Technical Consultant/Engineer.Five (5) years of experience managing all aspect of Citrix XenAppFour(4) years of experience managing all aspects of Citrix XenDesktop, Provisioning Services and Hyper-Converged infrastructureEdgeSight and Desktop Director experienceExperience with standard operating environment, change management, exposure to other management tools such as VSpace and Altiris.Available for overnight travel (up to 10%) Able to work flexible hours and be available for emergency response on short noticeMust pass a ten (10) year background check and pre-employment drug testMust be legally eligible to work in the country in which the position is locatedPreferred Experience and QualificationsManaging applications that reside in hosted datacenter environmentsMicrosoft and CITRIX Certified Systems Engineer certificationExcellent customer service skills and the ability to interact across multiple disciplinesHigh level understanding of complex IT infrastructuresProficient at creating technical documentation, delivering technical training and detailed design documentationStrong analytical and problem solving skillsUnderstanding of virtualization technology (VMware, virtual server, Hyper-V)Group Policy and OU administration, Group policy management, and MS Exchange knowledgeExperience with scripting technologies such as PowerShell, VBS, and bashExperience with Citrix thin-client and VDI technologiesAble to work in a highly dynamic team environmentStrong verbal and written communication skillsAbility to rapidly resolve issues and recognize when escalation is necessarySupporting platforms/applications that run on Windows OSCrewmember Expectations: Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeWell groomed and able to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))Equipment:Computer and other office equipmentWork Environment: Normal office EnvironmentPhysical Effort: Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) - provided by DiceCitrix XenApp/XenDesktop, Manage Hyper-Converged


• Location: Queens

• Post ID: 152295197 queens is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018